Returns & Refunds Policy

Last updated: 28 August 2026

At Squishe, we want you to love your new claw clip. If there is an issue with your order, please contact us and we'll do our best to make it right.

Change of Mind Returns

If you change your mind about your purchase, we accept returns within 30 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product has not been damaged, worn or altered.

  • The product is returned in its original packaging where reasonably possible.

  • You can provide proof of purchase.

Change-of-mind returns are not required under Australian Consumer Law, so return postage for change-of-mind returns is the responsibility of the customer unless otherwise agreed by Squishe.

Faulty or Damaged Products

If your Squishe product arrives damaged, defective or does not meet a consumer guarantee under Australian Consumer Law, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem, where applicable

We may ask you to return the product so we can assess the issue.

Where Australian Consumer Law applies, your rights to a repair, replacement or refund are not affected by this policy.

Incorrect Items

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of receiving your order.

We'll review the issue and, where appropriate, arrange a replacement or other suitable solution at no additional cost to you.

Change of Mind Exclusions

For change-of-mind returns, we may not accept products that have been used, damaged, altered or returned without their original packaging where that packaging is reasonably necessary to protect the product.

This does not limit your rights under Australian Consumer Law.

Refunds

Once your return has been received and assessed, we will let you know whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are generally non-refundable for change-of-mind returns.

How to Request a Return

To request a return, please contact us at:

Email: squisheclips@gmail.com

Please include your order number and the reason for your return.

Do not send products back without contacting us first, as this may delay the processing of your return.

Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

Where a product has a problem covered by the Australian Consumer Law, Squishe will provide the remedy required by law.

For more information about Australian Consumer Law consumer guarantees, customers can visit the Australian Competition and Consumer Commission (ACCC) website.